So, here's the problem:
We are running Server 2010, SP1 I believe (Can check this tomorrow when back in the office)
Users update tasks via PWA but have various options around how they do these updates:
- they are able to update %complete (as a %age of duration)
- they are able to amend task start/finish dates
- they can update no. of work hours remaining
I believe (based on early testing/investigation) that users are updating an assignment (in PWA) to, say 1% complete (to indicate misguidedly that they are aware of the task and then moving the end date, this then splits the remaining work) and extends the duration
Somehow, what then happens is they update the task (possibly prior to the new end date they have put in) to show zero remaining work but when the schedule is reviewed in MS Project 2010, the Actual Finish Field shows "NA" yet the remaining work is zero and the overall task shows not complete.
I've been investigating this for some time and it's incredibly frustrating. I'm of the opinion that we need to restrict the way our users are able to update assignments and make the view in PWA force them to update eitherremaining hours or % complete but would really, really appreciate any guidance or other avenues I should investigate?
Thanks in advance