We have an ongoing issue where users are accessing projects via terminal services and then the application crashes for certain projects but not for everyone. I have tried profile resets but the problem still exists
I have checked logs / event errors and have a snapshot below. Any help would be appreciated: -
******************* Event Error 1001 ********************
Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: WINPROJ.EXE
P2: 15.0.4815.1000
P3: 56e79fa7
P4: WINPROJ.EXE
P5: 15.0.4815.1000
P6: 56e79fa7
P7: c0000005
P8: 0049e572
P9:
P10:
Attached files:
C:\Users\XXXXXXXXXX\AppData\Local\Temp\105\460214234.cvr
C:\Users\XXXXXXXXXX\AppData\Local\Temp\105\CVRE78B.tmp.cvr
These files may be available here:
C:\Users\XXXXXXXXXX\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_WINPROJ.EXE_578fa462940cc58bf27da5748d85157690f24a_00000000_5ababa1d
Analysis symbol:
Rechecking for solution: 0
Report Id: ae5024ba-b31c-11e6-80e3-005056010aba
Report Status: 2048
Hashed bucket:
******************* report.wer (from the users profile on the RDS server) *****************
Version=1
EventType=APPCRASH
EventTime=131245582456582904
ReportType=2
Consent=1
ReportIdentifier=ae5024bb-b31c-11e6-80e3-005056010aba
IntegratorReportIdentifier=ae5024ba-b31c-11e6-80e3-005056010aba
WOW64=1
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=WINPROJ.EXE
Sig[1].Name=Application Version
Sig[1].Value=15.0.4815.1000
Sig[2].Name=Application Timestamp
Sig[2].Value=56e79fa7
Sig[3].Name=Fault Module Name
Sig[3].Value=WINPROJ.EXE
Sig[4].Name=Fault Module Version
Sig[4].Value=15.0.4815.1000
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=56e79fa7
Sig[6].Name=Exception Code
Sig[6].Value=c0000005
Sig[7].Name=Exception Offset
Sig[7].Value=0049e572
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.3.9600.2.0.0.16.7
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=2057
UI[2]=C:\Program Files (x86)\Microsoft Office\Office15\WINPROJ.EXE
UI[3]=Microsoft Project has stopped working
UI[4]=Windows can check online for a solution to the problem.
UI[5]=Check online for a solution and close the program
UI[6]=Check online for a solution later and close the program
UI[7]=Close the program
LoadedModule[0]=C:\Program Files (x86)\Microsoft Office\Office15\WINPROJ.EXE
LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\Windows\SYSTEM32\KERNEL32.DLL
LoadedModule[3]=C:\Windows\SYSTEM32\KERNELBASE.dll
LoadedModule[4]=C:\Windows\system32\apphelp.dll
LoadedModule[5]=C:\Windows\SYSTEM32\MSVCR100.dll
LoadedModule[6]=C:\Windows\SYSTEM32\MSVCP100.dll
LoadedModule[7]=C:\Windows\SYSTEM32\ADVAPI32.dll
LoadedModule[8]=C:\Windows\SYSTEM32\GDI32.dll
LoadedModule[9]=C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.9600.18470_none_dadee7b65bc6429b\gdiplus.dll
LoadedModule[10]=C:\Windows\SYSTEM32\ole32.dll
LoadedModule[11]=C:\Windows\SYSTEM32\OLEAUT32.dll
LoadedModule[12]=C:\Windows\SYSTEM32\RPCRT4.dll
LoadedModule[13]=C:\Windows\SYSTEM32\d2d1.dll
LoadedModule[14]=C:\Windows\SYSTEM32\DWrite.dll
LoadedModule[15]=C:\Program Files (x86)\Microsoft Office\Office15\oart.dll
LoadedModule[16]=C:\Windows\SYSTEM32\msvcrt.dll
LoadedModule[17]=C:\Windows\SYSTEM32\sechost.dll
LoadedModule[18]=C:\Windows\SYSTEM32\USER32.dll
LoadedModule[19]=C:\Windows\SYSTEM32\combase.dll
LoadedModule[20]=C:\Windows\SYSTEM32\SspiCli.dll
LoadedModule[21]=C:\Windows\SYSTEM32\CRYPTBASE.dll
LoadedModule[22]=C:\Windows\SYSTEM32\bcryptPrimitives.dll
LoadedModule[23]=C:\Windows\system32\IMM32.DLL
LoadedModule[24]=C:\Windows\SYSTEM32\MSCTF.dll
LoadedModule[25]=C:\Program Files (x86)\Common Files\Microsoft Shared\Office15\mso.dll
LoadedModule[26]=C:\Windows\SYSTEM32\MSIMG32.dll
LoadedModule[27]=C:\Windows\system32\uxtheme.dll
LoadedModule[28]=C:\Windows\SYSTEM32\WTSAPI32.dll
LoadedModule[29]=C:\Windows\SYSTEM32\WINSTA.dll
LoadedModule[30]=C:\Windows\SYSTEM32\msi.dll
LoadedModule[31]=C:\Windows\SYSTEM32\SHELL32.dll
LoadedModule[32]=C:\Windows\SYSTEM32\SHLWAPI.dll
LoadedModule[33]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.18006_none_a9ec6aab013aafee\Comctl32.dll
LoadedModule[34]=C:\Windows\SYSTEM32\SFC.DLL
LoadedModule[35]=C:\Windows\SYSTEM32\sfc_os.DLL
LoadedModule[36]=C:\Windows\system32\dwmapi.dll
LoadedModule[37]=C:\Program Files (x86)\Common Files\Microsoft Shared\Office15\riched20.dll
LoadedModule[38]=C:\Windows\SYSTEM32\kernel.appcore.dll
LoadedModule[39]=C:\Windows\SYSTEM32\SHCORE.dll
LoadedModule[40]=C:\Windows\SYSTEM32\profapi.dll
LoadedModule[41]=C:\Windows\SYSTEM32\mscoree.dll
LoadedModule[42]=C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscoreei.dll
LoadedModule[43]=C:\Windows\SYSTEM32\Secur32.dll
LoadedModule[44]=C:\Windows\SYSTEM32\clbcatq.dll
LoadedModule[45]=C:\Windows\System32\netprofm.dll
LoadedModule[46]=C:\Windows\SYSTEM32\WS2_32.dll
LoadedModule[47]=C:\Windows\SYSTEM32\NSI.dll
LoadedModule[48]=C:\Windows\SYSTEM32\CRYPTSP.dll
LoadedModule[49]=C:\Windows\system32\rsaenh.dll
LoadedModule[50]=C:\Windows\SYSTEM32\bcrypt.dll
LoadedModule[51]=C:\Windows\System32\npmproxy.dll
LoadedModule[52]=C:\Windows\SYSTEM32\d3d10_1.dll
LoadedModule[53]=C:\Windows\SYSTEM32\d3d10_1core.dll
LoadedModule[54]=C:\Windows\SYSTEM32\dxgi.dll
LoadedModule[55]=C:\Windows\SYSTEM32\d3d11.dll
LoadedModule[56]=C:\Windows\SYSTEM32\D3D10Warp.dll
LoadedModule[57]=C:\Windows\SYSTEM32\sppc.dll
LoadedModule[58]=C:\Windows\SYSTEM32\VERSION.dll
LoadedModule[59]=C:\Windows\SYSTEM32\CRYPT32.dll
LoadedModule[60]=C:\Windows\SYSTEM32\MSASN1.dll
LoadedModule[61]=C:\Windows\SYSTEM32\DPAPI.dll
LoadedModule[62]=C:\Windows\SYSTEM32\SensApi.dll
LoadedModule[63]=C:\Windows\SYSTEM32\WINHTTP.dll
LoadedModule[64]=C:\Windows\SYSTEM32\IPHLPAPI.DLL
LoadedModule[65]=C:\Windows\SYSTEM32\WINNSI.DLL
LoadedModule[66]=C:\Windows\SYSTEM32\dhcpcsvc6.DLL
LoadedModule[67]=C:\Windows\SYSTEM32\dhcpcsvc.DLL
LoadedModule[68]=C:\Windows\SYSTEM32\webio.dll
LoadedModule[69]=C:\Windows\system32\mswsock.dll
LoadedModule[70]=C:\Windows\SYSTEM32\DNSAPI.dll
LoadedModule[71]=C:\Windows\System32\rasadhlp.dll
LoadedModule[72]=C:\Windows\SYSTEM32\WindowsCodecs.dll
LoadedModule[73]=C:\Windows\SYSTEM32\usp10.DLL
LoadedModule[74]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.82.9600.17810_none_7c5b6194aa0716f1\COMCTL32.dll
LoadedModule[75]=C:\Windows\SYSTEM32\SETUPAPI.dll
LoadedModule[76]=C:\Windows\SYSTEM32\CFGMGR32.dll
LoadedModule[77]=C:\Windows\SYSTEM32\WINSPOOL.DRV
LoadedModule[78]=C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE15\MSSOAP30.DLL
LoadedModule[79]=C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE15\1033\MSSOAPR3.dll
LoadedModule[80]=C:\Windows\SYSTEM32\msxml6.dll
LoadedModule[81]=C:\Windows\SYSTEM32\urlmon.dll
LoadedModule[82]=C:\Windows\SYSTEM32\iertutil.dll
LoadedModule[83]=C:\Windows\SYSTEM32\WININET.dll
LoadedModule[84]=C:\Windows\SYSTEM32\USERENV.dll
LoadedModule[85]=C:\Windows\SYSTEM32\sxs.dll
LoadedModule[86]=C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE15\WISC30.DLL
LoadedModule[87]=C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE15\Csi.dll
LoadedModule[88]=C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE15\ACEOLEDB.DLL
LoadedModule[89]=C:\Program Files (x86)\Common Files\System\Ole DB\oledb32.dll
LoadedModule[90]=C:\Windows\SYSTEM32\MSDART.DLL
LoadedModule[91]=C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE15\ACECORE.DLL
LoadedModule[92]=C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE15\1033\ACEWSTR.DLL
LoadedModule[93]=C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE15\ACEES.DLL
LoadedModule[94]=C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE15\VBAJET32.DLL
LoadedModule[95]=C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE15\expsrv.dll
LoadedModule[96]=C:\Windows\SYSTEM32\Normaliz.dll
LoadedModule[97]=C:\Windows\SYSTEM32\ondemandconnroutehelper.dll
LoadedModule[98]=C:\Windows\System32\fwpuclnt.dll
LoadedModule[99]=C:\Windows\SYSTEM32\msv1_0.DLL
LoadedModule[100]=C:\Windows\SYSTEM32\cryptdll.dll
LoadedModule[101]=C:\PROGRA~2\COMMON~1\MICROS~1\VBA\VBA7.1\VBE7.DLL
LoadedModule[102]=C:\Program Files (x86)\Common Files\Microsoft Shared\VBA\VBA7.1\VBEUI.DLL
LoadedModule[103]=C:\Windows\SYSTEM32\WINTRUST.dll
LoadedModule[104]=C:\PROGRA~2\COMMON~1\MICROS~1\VBA\VBA7.1\1033\VBE7INTL.DLL
LoadedModule[105]=C:\Windows\System32\Windows.Globalization.dll
LoadedModule[106]=C:\Windows\System32\Bcp47Langs.dll
LoadedModule[107]=C:\Windows\SYSTEM32\globinputhost.dll
LoadedModule[108]=C:\Windows\SYSTEM32\ntmarta.dll
LoadedModule[109]=C:\Program Files (x86)\Microsoft Office\Office15\NAMEEXT.DLL
LoadedModule[110]=C:\Windows\SYSTEM32\POWRPROF.dll
LoadedModule[111]=C:\Windows\SYSTEM32\XmlLite.dll
LoadedModule[112]=C:\Windows\SYSTEM32\dcomp.dll
LoadedModule[113]=C:\Windows\system32\msimtf.dll
LoadedModule[114]=C:\Program Files (x86)\Microsoft Office\Office15\MSOSTYLE.DLL
LoadedModule[115]=C:\Windows\SYSTEM32\ACTIVEDS.dll
LoadedModule[116]=C:\Windows\SYSTEM32\adsldpc.dll
LoadedModule[117]=C:\Windows\SYSTEM32\WLDAP32.dll
LoadedModule[118]=C:\Windows\SYSTEM32\logoncli.dll
LoadedModule[119]=C:\Windows\SYSTEM32\netutils.dll
LoadedModule[120]=C:\Windows\SYSTEM32\DSPARSE.dll
LoadedModule[121]=C:\Windows\SYSTEM32\Kerberos.DLL
LoadedModule[122]=C:\Program Files (x86)\Microsoft Office\Office15\osf.dll
LoadedModule[123]=C:\Program Files (x86)\Common Files\Microsoft Shared\Office15\1033\OSFINTL.DLL
LoadedModule[124]=C:\Program Files (x86)\Microsoft Office\Office15\OSFUI.DLL
LoadedModule[125]=C:\Program Files (x86)\Microsoft Office\Office15\OSFPROXY.DLL
LoadedModule[126]=C:\Windows\SYSTEM32\PROPSYS.dll
LoadedModule[127]=C:\Windows\SYSTEM32\hlink.dll
LoadedModule[128]=C:\Windows\system32\explorerframe.dll
LoadedModule[129]=C:\Windows\system32\DUser.dll
LoadedModule[130]=C:\Windows\system32\DUI70.dll
LoadedModule[131]=C:\Windows\SYSTEM32\LINKINFO.dll
LoadedModule[132]=C:\Windows\SYSTEM32\ntshrui.dll
LoadedModule[133]=C:\Windows\SYSTEM32\srvcli.dll
LoadedModule[134]=C:\Windows\SYSTEM32\cscapi.dll
FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=Microsoft Project
AppPath=C:\Program Files (x86)\Microsoft Office\Office15\WINPROJ.EXE
ApplicationIdentity=00000000000000000000000000000000